Professional Skills - Mastering Difficult Conversations

The single biggest source of enquiries and complaints at the API stem from Members being ill-equipped to effectively navigate challenging conversations. Specifically, property professionals need to quickly and easily adapt and flex both their language and approach to suit audiences with varying degrees of understanding. When others understand the how and why of something, they are less frustrated, more satisfied and less inclined to take issue. This module will cover mastering difficult conversations with employees, clients and managers. It will assist you in understanding, engaging and acting when faced with difficult conversations or topics.